Privacy policy

1. General Terms

By signing up for any of the products or services offered by Facelet (Georgesoft OÜ as the owner) (together, the “Services”) you are agreeing to the terms of this Privacy Policy and, as applicable, the Facelet Terms of Service. This policy is a legally binding agreement between you (and your client, employer or another entity if you are acting on their behalf) as the user of the Services (referred to as “you” or “your”) and Georgesoft OÜ (referred to as “we”, “our”, “us” or “Facelet (Georgesoft Inc. as the owner)”). If we add any new features or tools to our Services, they will also be subject to this policy.

We will keep your Personal Information accurate, complete and up-to-date with the information that you provide to us. If you request access to your Personal Information, we will inform you of the existence, use and disclosure of your Personal Information as allowed by law, and provide you access to that information.

When we use the term “Personal Information” in this policy, it means any information related to an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization.

What information do we collect from users and why?

• We collect your name, company name (store name), email address. We need this information to provide you with our Services, for example, to confirm your identity, contact you, and invoice you.
• We collect Personal Information about your customers that you share with us or that customers provide while shopping or during checkout. We use this information to provide you with our Services and so that you can process orders and better serve your customers.

When do we collect this information?

We collect Personal Information when you sign up for our Services, when you access our Services or otherwise provide us with the information.

2. Information from our users’ customers

What information do we collect and why?

We collect our users’ customers’ name and email. We need this information to provide users with our Services, including supporting and processing orders, authentication, and processing payments. This information is also used to improve our Services.

When do we collect this information?

Information is collected when a users’ customer uses or accesses our Services, such as when a customer uses the application, places an order which is sent to Shopify POS.

3. Information from Facelet website visitors and support users

What information do we collect and why?

• From Facelet website visitors, we collect information about the device and browser you use, your network connection and your IP address.
• From telephone support users, we collect your phone number and call audio.
• From chat support users, we collect your name, email address, information about the device and browser you use, your network connection and your IP address.

When do we collect this information?

We collect this information when you visit facelet.com webpages or engage with us either by email, web form, instant message, phone, or post content on our website (including forums & blogs). We also collect any additional information that you might provide to us.

4. Information from cookies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Every device that accesses our website is assigned a different cookie by us.

Why does Facelet use cookies?

• We use cookies to recognize your device and provide you with a personalized experience
• We also use cookies to serve customized ads from Google and other third-party vendors.
• Our third-party advertisers use cookies to track your prior visits to our website and elsewhere on the Internet in order to serve you customized ads.
• Opting out: You may be able to opt out of customized ads by visiting the Ads Preferences Manager, and the Google Analytics Opt-out Browser Add-on. If you use our website without opting out, this means that you understand and agree to data collection for the purpose of providing you with remarketing ads.

5. When and why do we share Personal Information with third parties?

• Facelet works with third parties to help provide you with our Services and we may share Personal Information with them to support these efforts. In certain limited circumstances, we may also be required by law to share information with third parties.
  • Personal information may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
  • Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
• Except when required by law, Facelet will never disclose your Personal Information without obtaining your consent.

6. What do we do with your Personal Information when you terminate your relationship with us?

• We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.
• We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

7. What we don’t do with your Personal Information

• We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies for the marketing of their own products or services.
• We do not use the Personal Information we collect from you or your customers to contact or market to your customers or directly compete with you. However, Facelet may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.
• We do not receive, save or use any credit card information. All the payments may be provided to us through Braintree Payments, thus all the information about users` credit cards is processed by Braintree Payments and its securely lies under Braintree Payments company responsibility.

8. How do we keep your Personal Information secure?

• We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
• We host all the data provided to us in cloud services on Amazon EC2.
• No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Learn more

9. Access to your personal information

You retain all rights to your Personal Information and can access it anytime. In addition, Facelet takes reasonable steps to allow you to correct, amend or delete personal information that is shown to be inaccurate or incomplete.

If you have any questions about your Personal Information or this policy, please contact help@facelet.com.